ORDER TIMELINE
Our company handcrafts all products ahead of time, and we will ship your order within 3 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* Occasionally polish the jewelry with a polishing cloth
* If you store your jewelry for any length of time then seal it in a plastic bag to slow the tarnishing
Your product(s) can be damaged if:
* TOO MUCH PRESSURE IS APPLIED TO THE JEWELRY
Size chart
Please use our size chart to prevent errors in ordering.
Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
Click here to go to the contact page
Custom orders can have a lengthier processing time.
Ask us for details.
SHIPPING
Our company ships through the following carriers
*Canada Post
International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through [USPS, UPS, FEDEX, OTHER].
My Own Collection is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Cost calculations
We do our best to apply fair shipping costs to each order. * We charge a low, flat shipping rate to be fair to all customers.
* We offer free shipping NATIONALLY on all orders over $150
Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3 business days to be shipped.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
* Custom made items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days after approval .
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at felice@felicesjewelry.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at felice@felicesjewelry.com and send your item to:
My Own Collection
#11 – 155 Malcolm Dr.
Quesnel, BC
V2J 3K2
Canada
Shipping
To return your product, you should mail your product to:
My Own Collection
#11 – 155 Malcolm Dr.
Quesnel, BC
V2J 3K2
Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.